The Avis team was clueless to how Zipcar worked and I ended up spending an hour working with the team to get in a car and on my way. The Zipcar wasn't properly checked in when it was returned, so when I went to claim it, the car wouldn't recognize me, as the last renter was still the official user. The first bad rental experience was at JFK Airport. Unfortunately, over the last five or six rentals, not one has been as good as the pre-Avis ownership days. There's no lines, no waiting, and if your fellow Zipcar community members do their required duty, the car is clean inside and has enough gas for the next renter. You don't have any paperwork, as all you need is your ZipCard which you swipe on the car to unlock and drive the car. The car is equipped with an E-Z Pass so tolls are free. #Zipcar customer service number free#Every car comes with a Gascard, so gas is free when you need to fill up. The benefits of Zipcar that far outweigh traditional car rental options still remain. Eventually AVIS bought the company, and unfortunately, the brand is not the same. It was to many of us, the long term rental alternative to Uber and Lyft, and it still is. Along the way, Zipcar proved how disruptive the car sharing model could be. They lived by the rule that the "customer is always right" and their field force was on top of vehicle maintenance. When it first started the customer service was like what you experience with venture backed companies that want to grow. I've been using Zipcar for almost ten years.
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